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1. What is Tourfone Japan? Tourfone LLC, founded in 2000 in California, USA. has head offices in the USA, and local offices in Japan and China. By partnerring with mobile communication carriers in many countries, Tourfone LLC provides class 2 mobile communication service with local carriers in many countries, such as USA, Japan, China, Korea, India, UK, Germany, Vietnam, Thailand, Australia, New Zealand, Taiwan, Hong Kong etc. In addition to the business to business services, Tourfone website enables individual travelers to reserve mobile phones for their great China region and Japan trip on the Internet. Tourfone delivers mobile phones or SIM to business hotels in all major cities throughout mainland China and Japan. Let us help to make your Japan trip more enjoyable. Make your phone a Tourfone!
2. Why should I use Tourfone?
3. How much will I be charged? When you order Tourfone service on the internet or by phone, you must pay for your order in advance with your credit card. Tourfone's service charge is calculated as the sum of P & H fee, phone rental fee, delivery fee and prepaid calling charge.
Examples
of calling charges
4. What kind of mobile phone will I get from Tourfone? All phones
provided by Tourfone have the best quality and functionality.
Below are our standard phone, Docomo P251is and P700i,
both comes with a camera and a large color screen. Rental fee is $2/day, accident insurance is $1.0/day
and the replacement cost of the phone is $350. A simple user
manual can be downloaded here.
5. How do I order? You can order our service on internet or by fax/phone. Using the Internet is the easiest and most convenient method to order, and it won't take you more than 10 minutes to complete. Following is the procedure:
Alternatively,
you can use fax (Download Application Form)
or telephone to order Tourfone service. The alternative method
is recommended for group orders with one credit card for your
convenience. To ensure timely delivery, reservation must be
made in advance at least one business day for Tokyo city downtown
area and 3 business days for other cities. For urgent requests,
please contact Tourfone Tokyo office (phone number listed below). 6. Where can I pick up/drop off my phone and its costs? You can have us delivered your phone to your hotel for you to pickup upon check in. You can ask your hotel concierge to return your phone to us by express delivery with our pre-printed, prepaid label when you check out or when you no longer need the phone. The express delivery service will pick up your returned phone at your hotel and deliver it back to us. You are advised to make your reservation with delivery request at least three business days in advance of the requested delivery time. The two way shipping costs $20 for each phone. Tokyo
office location: 7. What happens if I can not return the phone on time? Since failing to return the phone on time will cause its next user confusion and delay, a charge of $50 will be applied to your bill in addition to extra rental charge. You may also receive calls intended for the next user, which will disrupt your own calls. You must call us at least 48 hours in advance if you can not return the phone on time. If we did not receive your phone on time and did not get your call for extension, we will assume the phone has been lost and will turn off the phone within 24 hours. Users who may not be able to return the phone on time should reserve one or two extra days in order to allow for the possibility of delays in returning the phone.
8. What do I do if my phone gets lost? If your phone is lost, you must immediately report it to NTT Docomo at by dial 151 or 0120-800-000. Then you should immediately call our Tokyo Office which opens 9:30-17:30 at 030-3262-7040 to report the incident and ask for a replacement. You will not be responsible for calls made after Docomo is informed. However, if you did not purchase insurance, you will be financially responsible for the full cost the phone replacement. The standard cost of replacing a phone set is $350. In addition, a $150 processing fee also applies. Charger or other accessories replacement costs 60 dollar, but the phone would not be rentable before the new charger is re-purchased, so additional 60 dollar is charged for the lost of business.
9. You mentioned insurance. How much does it cost? You can
purchase phone loss or damage insurance when you order our service.
The insurance costs only $1/day. With this insurance, you will
not be liable for the cost of repairing the phone, and the replacement
cost will be 50%less if the phone is damaged beyond repair or
lost. For a charger, a battery and all other accessories, you
will have 30% less liability if you are insured.
10. Can I cancel or change my order, and is there a penalty charge? Our computer system currently does not allow for changes to existing orders. However, you can always log onto our system to view or cancel your order. Cancellation results in a penalty charge, which covers the cost of issuing a credit card refund as well as the penalty charge Tourfone must pay to various service providers. Please understand that it may take up to 6 weeks for refund credit to appear on your credit card statement. Cancellation
penalty charge table: In addition,
you are also liable for a round trip shipping fee if your phone
has already been shipped out to the schedule pickup location when
we received your cancellation. Customers are advised to order Tourfone
service only when their travel plans have been finalized.
11. How can I get a receipt for Tourfone service I ordered?
12. How do I dial to a Tourfone phone from the United States? Simply dial 011-81 and your rental phone number without the first 0. For instance, if your phone number is 0901234567, you should dial 011-81-901234567.
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